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InSight Initiative: Summit 4

The November 18–19, 2019, summit brings together MLA leaders and select participating organizations who participated in summit 3 to develop and report on projects that have been underway since early September. For more information about this initiative—including objectives, outcomes, guidelines, and task force members—please consult the InSight Initiative home page.

Detailed Summit 4 information

User Behavior: A Collaborative Working Summit 

The fourth InSight Iniative Summit builds on the key outcome of the third, namely, that librarians and information providers should build trust through collaborative work to improve their joint understanding of how users discover and access information resources. Participants from the third summit will return to develop and report on projects that have been underway since early September:

  • a series of meetings with an End User Advisory Board (EUAB) designed to elicit key insights about user experiences and needs;
  • a survey of users to add quantitative weight behind observations from the EUAB;
  • an enduring resource that synthesizes ideas from the EUAB and the quantitative insights from the survey;
  • development of an online forum to raise and discuss issues related to discovery and access concerns of users; and
  • development of a formal curriculum to educate librarians and publishers about critical aspects of user behavior.

Anticipated Outcomes

This summit aims to contribute a body of tangible intellectual property that is widely available to librarians and information providers. It is hoped that this material will enable people working in many facets of the information industry to better serve users. 

Learning Objectives

  • Develop and document qualitative and quantitative insights into information user needs, concerns, and frustrations;
  • Define the key elements of a curriculum designed to provide a systematic introduction to understanding information user needs.
  • Determine the scope and structure of an ongoing forum to discuss information user needs.


November 18, 2019, 12:30 p.m., to November 19, 2019, 3:00 p.m.


Kimpton Hotel Monaco Chicago 
225 North Wabash
Chicago, IL 60601

Summit Participants

MLA plans balanced representation of librarian leaders and participating organizations. The committee estimates the second summit will convene thirteen to fifteen librarians and thirteen to fifteen participating organization representatives.

Librarian participants

There is no registration fee for librarian participants. MLA will support the actual travel expenses of librarian participants (summit hotel and transportation) up to $600. 

Participating organizations

  • American Psychiatric Association Publishing
  • American Psychological Association
  • American Society of Health-System Pharmacists (ASHP) 
  • BMJ Publishing Group
  • F1000
  • The JAMA Network
  • McGraw-Hill Education
  • Massachusetts Medical Society/NEJM Group
  • Oxford University Press
  • Springer Nature
  • Wolters Kluwer Health Learning Research & Practice

Companies interested in participating should contact Sabrina Sheth, who is responsible for recruiting of participating organization for the MLA InSight Initiative; 703.442.2079.

Cost and Travel Support for Librarian Participants

There is no registration fee for librarian participants. MLA will support the travel expenses of librarian participants (summit hotel and transportation) up to $600.

Program Committee


  • Charlotte Beyer, AHIP, Rosalind Franklin University of Medicine and Science, North Chicago, IL
  • Andrea Kepsel, AHIP, Michigan State University–East Lansing
  • Elizabeth Laera, AHIP, Princeton Baptist Medical Center, Birmingham, AL
  • Gerald (Jerry) Perry, AHIP, FMLA, University of Arizona–Tucson

Representatives from Participating Organizations

  • Deborah Harris, F1000
  • Lauren Jones, BMJ
  • David Nygren, American Psychological Association
  • Sean Pidgeon, Oxford University Press

Liaison and Facilitators

  • Gerald (Jerry) Perry, AHIP, FMLA, University of Arizona–Tucson,and Liaison, InSight Initiative Task Force
  • Daniel J. Doody, Facilitator, Doody Consulting
  • Rich Lampert, Facilitator, Doody Consulting

InSight Initiative Articles

MLA InSight Initiative Fall Forum Future Possibilities and Opportunities

InSight Initiative Videos

Guest Post: MLA InSight — How to Buy Whisky

It’s Called Predatory Publishing for a Reason!

Report from InSight Summit 2: How Can Librarians, Publishers, and Providers of Discovery and Management Tools Collaborate to More Effectively Communicate the Value of Information?

Participating Organizations (2020)


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