Critical Conversations: Building Workplace Communication Skills – FHSLA Meeting

Communication is at the core of all we do in a workplace. When an issue is benign and your conversation partners are familiar, communication is easy. When you are faced with high stakes conflict, disruption, or dissatisfaction and your partners are not familiar or are supervisors, Critical Conversation skills will help you reach mutually satisfactory resolutions.

Critical Conversations takes you through the planning, execution, and follow-up of a critical conversation. It includes practice exercises and guides to developing reflective listening and relaxation skills.

Critical Conversations includes:

• A realistic scenario that you engage to learn and practice Critical Conversation skills
• A self assessment of skills, pre and post engaging the scenario
• Downloadable job aids
• Downloadable practice exercises
• Guidance and resources on supplementing  your skills
• Recommended readings
  

Learning Outcomes

When you complete the course you will be able to:

• Explain the value of critical conversation skills to anyone
• Identify when a critical conversation can help you address a workplace problem
• Plan and conduct a critical conversation
• Adapt critical conversation skills to a range of workplace situations

Audience

All  Medical Librarians and Health Information Professionals and anyone else who works in an organization.

MLA CE Credits: 1.5