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InSight Initiative - Summit 1 - Detailed Program


The March 6-7, 2018 summit brings together MLA leaders and participating organizations to engage in high-level, high-value dialogue on issues of common interest that impact the health information profession.

The theme of Engaging Users in a Disruptive Era addresses the following topics:

  • Leveraging specialized discovery tools to maximize user engagement
  • Security and the future of IP authentication
  • Lessons learned from pirate sites
  • Imagining the ideal social networking site for collaboration and sharing

The program format includes a mix of keynote speeches, themed panel discussions, and small group problem-solving exercises. The summit also employs a number of techniques to facilitate networking and encourage future relationships. 

A summit reporter will summarize the discussions in a ca. 5,000 word document that will be openly and widely shared. Other output may include White Papers, professional guidelines, or formal standards to guide librarians and their industry partners.

Tue. March 6


Speakers / Panelists / Information

12:45 pm - 1:00 pm


Morton's Meeting Facilities, second floor

1:00 pm - 1:30 pm

Small-group exercise #1: Icebreaker

Speed networking

This entertaining exercise will enable participants to meet a number of their new colleagues and foster collegiality.

1:30 pm - 1:45 pm

Welcome – Summit moderator and MLA leader

Gabe Rios, Director, Ruth Lilly Medical Library, Indiana University School of Medicine, and MLA InSight Initiative Task Force Liaison to the Program Committee

Gerald (Jerry) Perry, AHIP, Associate Dean for Health Sciences and Strategic Planning, University of Arizona Libraries, and Chair, MLA InSight Initiative Task Force

1:45 pm - 3:00 pm

Keynote #1: Engaging Users in an Era of Commoditization

Bill Garrity, Deputy University Librarian, Univ of California, Davis

Bill Garrity will draw on his experiences in both library administration and broader information technology to offer a vision of libraries’ role in the 21st Century. 

3:00 pm - 3:15 pm


3:15 pm - 4:30 pm

Panel #1: Success Stories in User Engagement

Lisa Hinchliffe, Librarian, Univ of Il, Champaign

Dr John R Inglis, Co-Founder, bioRxiv ( and ED and Publisher, Cold Spring Harbor Laboratory Press

Heather Flanagan, Coordinator, Academic Pilots, RA21

Objective - Show how valued content, ease of access, and ease of use combine to create appealing user experiences.

Outcome - Participants will learn different approaches that draw in users and retain their loyalty. These approaches can then be used as components of a “tool kit” to think about content and functionality of other information resources. 

4:30 pm - 4:45 pm


4:45 pm - 5:45 pm

Small-group exercise #2

Objective - Participants will gather in groups of 6 to 7 to discuss:

  • Lessons learned from pirate sites
  • Security and the future of IP authentication

Outcome - Groups will develop useful definitions of the broad problems, identify areas of concern or controversy, and suggest next steps to move forward.

The final minutes of this session will be devoted to brief reports from each group to highlight their most important ideas

6:00 pm - 7:00 pm

Cocktail reception

At Morton's Steakhouse (private room)

7:00 pm - 9:00 pm


At Morton's Steakhouse (private room)


Wed. March 7


Speakers / Panelists / Information

7:30 am - 8:15 am

Breakfast at MLA Headquarters

MLA Headquarters are located in the same building as the Morton's Meeting Facilities, on the 19th floor.

8:30 am - 9:45 am

Keynote #2: Artificial Intelligence and Enhanced Search

Ruth Pickering, Co Founder and Chief Strategy and Business Development Officer of Yewno

The great majority of searchers confine their discovery to the first page of Google results, without digging deeper. Ruth’s talk describes approaches to make search results more meaningful and adaptable to a user’s specific needs.

9:45 am - 10 am

Coffee Break

10:00  - 11:15 am

Panel #2: Challenges in Developing Information Literacy in the Medical Center

Shalu Gillum, JD, MLS, Univ of Central Florida Ginsburg Health Sciences Library

Kelsey Rosell. V.P. Institutional Sales,
Digital Science & Research Solutions Inc.

Amanda DeFeterici, Sr. Manager of Product Strategy, Credo

Objective - To provide approaches to teaching users how to determine the value and credibility of different kinds of information resources.

Outcome - Both librarians and partner organizations will become more adept at demonstrating the value of thoughtfully curated information products and collections.

11:15 am - 12:45 pm

Working lunch: Small group exercise #3

Objective - Participants will gather in groups of 6 to 7 to discuss:

  • Leveraging specialized discovery tools to maximize user engagement
  • Imagining the ideal social networking site for collaboration and sharing

Outcome - Groups will develop useful definitions of the broad problems, identify areas of concern or controversy, and suggest next steps to move forward.

The final minutes of this session will be devoted to brief reports from each group to highlight their most important ideas

12:45 pm - 1 pm


1 pm - 2:30 pm

Planning the outcome of Summit #1, that is, what intellectual property will the attendees commit to producing

This critical session draws all participants together to determine, collectively, critical ideas to stimulate the development of enduring materials that will advance the cause of user engagement, and of medical libraries in general. Some participants will leave the Summit with a mandate to spearhead the development of specific materials for wider dissemination.

Faciliated by Gabe Rios, InSight Initiative Task Force Liaison to Program Committee.

2:30 - 3:00

Wrap-up; announcement about Summit 2

Speakers and Panelists

Keynote Speaker 1: William Francis Garrity

Topic: Engaging Users in an Era of Commodization

Bill Garrity is Deputy University Librarian and Chief of Staff at the University of California, Davis. He is responsible for the overall administration and operation of the University Library, with specific responsibility for library operations, services, and activities; staff management, structure, and coordination; internal and external communication; assessment and evaluation; long-range facilities planning; and partnership negotiations. The system includes four comprising 400,000 square feet across campuses in Davis and Sacramento; the Library’s budget is approximately $30M.

Bill was at Dartmouth beginning in 1996, first as Director of Biomedical Libraries for Dartmouth College, the Geisel School of Medicine, and Dartmouth-Hitchcock Health, and subsequently was Associate Chief Information Officer and Director of Academic and Campus Technology Services, Computing Services, Dartmouth College.

Before going to Dartmouth, Bill was Associate Director for Information Services at the Biomedical Library of the University of Pennsylvania, Executive Librarian in the office of the University Librarian of the University of Chicago, and Science Reference Librarian/Biomedical Specialist at Chicago's John Crerar Library.

Bill has a Master of Arts from the Graduate School of Library and Information Science of the University of Chicago and a Bachelor of Sciences (Biology) from Siena College (Loudonville, New York). He was a Peace Corps Volunteer in Costa Rica before beginning his graduate studies at Chicago.


Panel 1: Success stories in user engagement

Lisa Janicke Hinchliffe - University of Illinois, Urbana
Dr. John Inglis - bioRxiv and Cold Spring Harbor Laboratory Press
Heather Flanagan - Resource Access in the 21st Century (RA21)

Lisa Janicke Hinchliffe is Professor/Coordinator for Information Literacy Services in the University Library and affiliate faculty in the School of Information Sciences at the University of Illinois at Urbana-Champaign. As the 2010-2011 ACRL President, she led the launch the ACRL Value of Academic Libraries Initiative. Lisa is currently Editor of Library Trends and chair of the IFLA Information Literacy Section. Other service includes positions in DLF, NISO, ARL, and ALA. Lisa has consulted, presented, and published widely on strategic planning, organizational innovation, emerging technologies, program evaluation, assessment, inclusion and equity, information literacy, and teaching and learning. Web:; Twitter: @lisalibrarian


Dr John Inglis is the co-founder of bioRxiv and medRxiv, Cold Spring Harbor Laboratory’s preprint services for the life and health sciences, respectively.  He is also the founding Executive Director and Publisher of Cold Spring Harbor Laboratory Press in New York, a not-for-profit publisher of journals, books, and online media in molecular and cellular biology. He graduated from the University of Edinburgh Medical School with a Ph.D. in immunology and was previously Assistant Editor of The Lancet, founding editor of Trends in Immunology, and initiator of other Trends journals.


Heather Flanagan wears a variety of hats in the standards development and identity management spaces. Her work with the Resource Access in the 21st Century (RA21) focuses on the development of best practice around federated identity discovery through various pilot activities. Heather has also helped coordinate activities in a variety of groups and projects, including REFEDS, the Network Startup Resource Center, the Digital ID & Authentication Council of Canada (DIACC), and with the Internet Society. She is heavily engaged in the standards development community, most notably as the RFC Series Editor where she manages the publication process for the IETF, IAB, IRTF, and the Independent Submissions streams.


Keynote Speaker 2: Ruth Pickering

Topic: Artificial Intelligence Applied to More Meaningful Search Results

Ruth Pickering is Co-Founder and Chief Business Development and Strategy Officer, Yewno. Ruth has worked for both blue-chip corporations and startups and has extensive experience across product development, program management and strategy. Ruth’s experience spans from media technology and telecommunications to AI, where prior toYewno, she served as managing director of BT Wholesale; was one of the Global Telecoms Business top 40 under 40 in 2010, and was shortlisted for ‘Woman of the Year in Technology in 2011.


Panel 2: Challenges in developing information literacy in the medical center

Shalu Gillum - University of Central Florida Health Sciences Library
Kelsey Rosell - Digital Science
Amanda DiFeterici - Credo

Shalu Gillum, JD, MLS, AHIP is Head of Public Services for the Harriet F. Ginsburg Health Sciences Library at the University of Central Florida College of Medicine in Orlando, Florida. Ms. Gillum is responsible for managing library public services, including reference, instruction, and promotion. She provides support to faculty, students, and staff in the areas of research, literature searching, and copyright compliance. Ms. Gillum received her certificate in Copyright Management from the Special Libraries Association.

Beginning in 2005 until her hiring at UCF in 2010, Ms. Gillum worked as a licensed Florida attorney in South Florida and Central Florida in the areas of real estate, probate, family law and general corporate law. While receiving her Master’s degree in Library and Information Science, she was awarded the National Library of Medicine and Medical Library Association joint Spectrum Scholarship, which promotes diversity in the library and information science field. In 2017 she became an alumni of Florida's Sunshine State Library Leadership Institute.


Kelsey Rosell is Vice President of North American Sales for Digital Science.  She has over 30 years of sales and marketing experience working exclusively with higher ed and academia for the last 10 years.  Some of her clients include Cornell University, MIT, Columbia University, The Ohio State University, Princeton University, Northwestern University and Duke to name a few. She understands the challenges that Universities face in understanding their research outputs and measuring impact. As the leader of the Digital Science Institutional Metrics Group in North America she is responsible for all business activities in the US and Canada.


Amanda DiFeterici joined Credo in 2014 to build a learning design team of instructional librarians. In her current role as Senior Manager of Product Strategy, she focuses on educational research and best practices to support product development around instruction and assessment of information literacy, critical thinking, and other related skills. Prior to joining Credo, she earned a Bachelor's degree in Music Education, teaching for several years in public schools before earning a Masters degree in Library and Information Science from the University of South Carolina. Amanda brought her experience as an educator to her role as a Library Director for South University, focusing on library instruction and faculty engagement.  AmandaDiFeterici.jpg

Participant Roster

Library and Industry participants are listed below in alphabetical order within each category.

Name Position Institution Summit 1 Role
Donna R. Berryman Head, Health Sciences Library SUNY at Buffalo, NY Librarian Participant
Harold Bright, VI, AHIP AZ Branch Manager/Electronic Resources Librarian A.T. Still Memorial Library, A.T. Still University of Health Sciences, Mesa, AZ Librarian Participant
Daniel Burgard Executive Director, Library and Information Services Gibson D. Lewis Health Science Library, University of North Texas Health Science Center, Fort Worth, TX Librarian Participant
Emma Cryer Heet, AHIP Associate Director, Collections and Access Services Medical Center Library & Archives, Duke University, Durham, NC Librarian Participant
Nadine Dexter, AHIP Director, Health Sciences Library University of Central Florida, College of Medicine, Orlando, FL Librarian Participant
Program Committee
AAHSL Board Representative
Donna Gibson Director, Library Services Medical Library, Memorial Sloan Kettering Cancer Center, New York, NY Librarian Participant
Program Committee
Linne Girouard, AHIP Hospital Librarian Houston Methodist Library, TX Librarian Participant
Program Committee
Rebecca Harrington, AHIP Electronic Resources Librarian Maguire Medical Library, Florida State University College of Medicine, Tallahassee, FL Librarian Participant
Elizabeth Laera, AHIP Medical Librarian McMahon-Sibley Medical Library, Brookwood Baptist Health, Princeton Baptist Medical Center, Birmingham, AL Librarian Participant
Elizabeth R. Lorbeer, AHIP Chair and Associate Professor Department of the Medical Library, Western Michigan University Homer Stryker M.D. School of Medicine, Kalamazoo, MI Librarian Participant
Roxann W. Mouratidis, AHIP Scholarly Communications Librarian Charlotte Edwards Maguire Medical Library, Florida State University, College of Medicine, Tallahassee, FL Librarian Participant
Nathan A. Norris Senior Information Specialist Agoos Medical Library & Information Commons, Beth Israel Deaconess Medical Center, Boston, MA Librarian Participant
Jerry Perry, AHIP Associate Dean for Health Sciences and Strategic Planning University of Arizona Libraries, Tucson, AZ Librarian Participant
InSight Initiative Task Force Chair
Gabe Rios Director Ruth Lilly Medical Library,
Indiana University School of Medicine, Indianapolis, IN
InSight Initiative Task Force Liaison to Program Committee
Jonathan P. Shank Acquisitions & Electronic Resources Librarian Galter Health Sciences Library, Northwestern University, Chicago, IL Librarian Participant
Ryan Steinberg Software Developer & Systems Architect Lane Medical Library, Stanford University, CA Librarian Participant
Fran Yarger Associate Director for Digital Library Services Health Sciences Library System, University of Pittsburgh, PA Librarian Participant
Caitlin Cricco Senior Marketing Manager, Corporate Marketing & Account Development, Life Sciences–North America Springer Nature, New York, NY Industry Participant
Program Committee
Vida Damijonaitis Director, Worldwide Sales JAMA Network, Chicago, IL Industry Participant
Richard Gallagher President Annual Reviews, UC Santa Barbara, CA Industry Participant
Program Committee
Susan Haering Manager, NEJM Group Licensing & Institutional Sales Massachusetts Medical Society/NEJM Group, Boston, MA Industry Participant
Steven Heffner Vice President, Product Strategy Wolters Kluwer, New York, NY Industry Participant
Program Committee
Lauren Jones Strategic Marketing Manager BMJ Publishing, Chicago, IL Industry Participant
Susan Lamprey Product Strategy Manager Wolters Kluwer Health, Hudson, Ohio Industry Participant
Andrea Lopez Director of Sales Annual Reviews, UC Santa Barbara, CA Industry Participant
Jason Mathis Solutions Manager, Research Intelligence Elsevier Industry Participant
Robert McKinney Regional Sales Director, NEJM Group Licensing & Institutional Sales Massachusetts Medical Society/NEJM Group, Boston, MA Industry Participant
Steve Quinlivan Account Manager Elsevier Industry Participant
Rene Schoelzel Director of Sales and Marketing F1000, London, United Kingdom Industry Participant
Frank Scutaro Associate Director of Marketing, Medical McGraw-Hill Education New York, NY Industry Participant
Christina Sontag Licensing Manager, Corporate Markets Springer Nature, New York, NY

Industry Participant

Megan Vance Sales Manager, Institutional Sales American Psychiatric Association, Alexandria, VA

Industry Participant

Sara Zimmerman Director, Product Management JAMA Network, Chicago, IL Industry Participant
Katherine Akers Biomedical Research and Data Specialist Wayne State University, Shiffman Medical Library, Detroit, MI Summit Reporter
JMLA Editor-in-Chief
Dan Doody Owner Doody Consulting, LLC Summit Facilitator
Rich Lampert Partner Doody Consulting, LLC Summit Co-Facilitator

Program Committee



MLA thanks the following organizations for their support the travel expenses and registration of librarian participants:

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Participating Organizations (2019)


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