Housing FAQ

Official Housing

  1. Why should I book with onPeak instead of directly with the hotel?
  2. Shouldn’t I just book my hotel through my company’s travel provider?

Making Reservations

  1. What are my options when my hotel choice is unavailable?
  2. How can I book a suite or request an upgrade?
  3. Room types are confusing. What is the difference between a double occupancy room and room with two beds in it?
  4. Are my special requests guaranteed?
  5. Am I able to get hotel points when I book through onPeak?
  6. What does “cut-off” mean?

Payment

  1. How do I pay for my hotel room?
  2. When will my credit card be charged?
  3. How much is the hotel occupancy and state tax rate on hotel rooms?

Existing Reservations

  1. How can I modify my reservation?
  2. I called my hotel, and they have no record of my reservation.

Meeting Information

  1. How can I get information about event registration?

 

Answers

  1. Why should I book with onPeak instead of directly with the hotel?
    By making your reservation in MLA’s official housing block, you are supporting the meeting and ensuring lower overall costs such as registration and convention center fees. Personally, you will benefit by receiving the lowest rate for your room as well as added services and incentives available only to those who book through onPeak.
     
  2. Shouldn’t I just book my hotel through my company’s travel provider?
    Booking with anyone other than onPeak does not allow you access to the official, discounted rates negotiated specifically for the meeting. You will also miss out on the reservation flexibility and other benefits that come with booking in MLA’s official hotel block. If your company mandates that you use your corporate travel arm or another company to book your hotel and travel, it is worth asking your travel manager to book through onPeak to receive the benefits of the meeting ’s official hotel block. We are happy to work with them, too!
     
  3. What are my options when my hotel choice is unavailable?
    Hotels rooms offered through onPeak at discounted event rates are limited and available on a first-come, first-served basis. While conducting your search, the online system reflects up-to-the-minute availability and booking options.
     
  4. How can I book a suite or request an upgrade?
    Suites and upgrades are based on availability and are at the discretion of the meeting manager. For options regarding suites or upgrades, please contact us by phone or email.
     
  5. What is the difference between a double occupancy room and room with two beds in it?
    The types of hotel rooms and rates we offer are generally determined by the hotel. Some hotels determine rates by the size or type of room, and some hotels determine the rate by how many people are staying in the room. Double occupancy is defined as two people sharing a room and does not necessarily mean that two beds will be in the room. If you wish to have two beds in your room, you can make that request during the booking process.
     
  6. Are my special requests guaranteed?
    All requests are at the discretion of the hotel (e.g., high floor, two beds, early check-in, etc). While the hotel will generally do everything in its power to honor requests, requests cannot be guaranteed until check-in unless specifically described in your room type.
     
  7. Am I able to get hotel points when I book that property through onPeak?
    Yes, you can earn rewards points with your preferred hotel chain when booking in the official hotel block: simply enter your rewards or frequent guest number when booking through our online system. When we transfer your reservation details to the hotel approximately two weeks prior to the meeting, your frequent guest number will be included with your information, and you will receive your points.
     
  8. What does “cut-off” mean?
    onPeak manages room inventory of each event hotel directly in our reservation system until a certain date just before the meeting. “Cut-off” is the term used for the time when reservations at the official event rate can no longer be booked, and we turn all reservation details and inventory over to the hotel to manage in their system. From that time forward, the hotel is in complete control of all reservations and modifications need to be made directly with the hotel. Please consult your confirmation for your hotel’s specific policy details and direct phone number. 
     
  9. How do I pay for my hotel room?
    In most cases, payment for your room is ultimately collected by the hotel, not onPeak. You must provide a credit card to onPeak at the time of booking to guarantee you will adhere to the payment, cancellation, and any other special policies of the reservation, which is called a “payment guarantee.” Should you violate the policies and booking conditions (if you do not show up to the hotel, cancel outside of the agreed upon window of time, etc.), the credit card provided to book your room may be charged. Please refer to your hotel’s specific policies for full details. 
     
  10. When will my credit card be charged?
    Your credit card will not be charged at the time of booking. While hotels will generally await your check-in to accept your form of payment for your room, hotels do reserve the right to charge the card you provide to guarantee your room, which may occur when we transfer reservations from our system to theirs. Please refer to your hotel’s specific policies for full details. 
     
  11. How much is the hotel occupancy and state tax rate on hotel rooms?
    The state tax rate for Illinois is 11.90% and the tax rate for the City of Chicago is 4.5%.  The combined tax rate is 16.40%.  Taxes & fees are listed in the payment breakdown of your hotel confirmation and on the summary page of the hotel reservation website, including the city’s hotel tax rate and any additional fees associated with your hotel (service fees, resort fees, etc.).
     
  12. How can I modify my reservation?
    Your reservation is fully accessible and manageable online, and can be accessed by using the link found in your reservation confirmation sent to you via email. You may want to verify the dates that you are able to make changes (in your confirmation), then just follow the instructions to log in (password is required).
     
  13. I called my hotel, and they have no record of my reservation.
    Not to worry. Your reservation details are not transferred from onPeak’s system to the hotel’s system until approximately two weeks prior to the meeting. Until that time, you just need to work with onPeak to manage your hotel reservation. Please consult your confirmation for the link to log in to your reservation, the schedule for when reservations are transferred to the hotel, and the hotel’s direct phone number. If you need further assistance, just contact us by phone or email.
     
  14. How can I get information about event registration?
    Registration is handled by a different vendor. Please see the registration page for further information or to log in to the registration system.
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