Attendance Maximum: 30
Instructor(s): Brenda Pfannenstiel,
AHIP, coordinator, Kreamer Family Resource Center, Children's Mercy
Hospitals and Clinics, Kansas City, MO
Wednesday, May 24, 1:00 p.m.5:00 p.m.
This course will encourage participants to
approach managing consumer health libraries in light of the needs
of their customer base and in the context of their libraries' environments.
Participants will consider how they can identify and characterize
their customer base and how that customer base will shape their
efforts in collection development, reference service, circulation
policies, and marketing. By considering their libraries' position
in relation to the larger institution (if any), other libraries
in a specialty or geographic area, and surrounding health and information
providers, opportunities for alliances and cooperation become apparent.
Participants will explore how their individual circumstances will
shape their libraries' management to provide the best possible service.