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To top of page Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-To-Do-It Manual

By Rosalind Farnam Dudden, MLS, AHIP, FMLA, Health Sciences Librarian, Gerald Tucker Memorial Medical Library, National Jewish Medical and Research Center, Denver, CO
Using Benchmarking Cover

2007 (298 pages plus CD-ROM, 8½ x 11 in., soft cover)
ISBN: 1-55570-604-5; ISBN13: 978-1-55570-604-3

MLA member: $76.50 plus $9.25 shipping and handling
Nonmembers: $85.00 plus $9.25 shipping and handling

Evaluation tools are an essential part of improving service and proving the library’s value. This easy-to-understand manual outlines five of the most valuable, proven methods of evaluation:

  • benchmarking
  • needs assessment
  • quality improvement
  • outcome measurement
  • library standards

Each chapter includes detailed, step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. Real-world library examples demonstrate what was evaluated and how the findings helped change the organizations.

Valuable managerial tools including checklists, forms, worksheets, and more—all reproducible from the CD-ROM—help you easily and effectively implement the successful methods. Managers in all types of libraries will find this an informative and practical resource for improving their organization.

To Order:

Download the Neal-Schuman order form (PDF, 53KB); call 732.417.9572 (or toll-free 866.672.6657); fax, 732.225.1562 (or toll-free 866.209.7932); or mail directly to:

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Neal-Schuman Publishers
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New York, NY 10038.

Send orders via email to Neal-Schuman, or order this publication online directly from the Neal-Schuman Website.

MLA members:

To receive your discount, please indicate to the operator that you are an MLA member and provide your ID#. For online orders, enter "MLA" in the coupon area at checkout.

To top of page Reviews

"Complicated processes are presented clearly, broken into manageable steps with workbooks and real-life examples applicable to libraries of all types and sizes....Highly recommended for graduate and professional collections." --starred review in Library Journal, November 15, 2007

To top of page Table of Contents

List of Figures
Foreword
Preface
Acknowledgements

Part I: Evaluating Library Quality and Performance
1. Why Evaluate?
2. The Effective Library
3. Library Measures

Part II: Working with Evaluation Methods
4. Method 1: Needs Assessment
5. Method 2: Quality Improvement
6. Method 3: Benchmarking
7. Method 4: Library Performance Standards
8. Method 5: Outcomes Measurement
9. Other Systems for Quality Improvement and Evaluation

Part III: Tools for Doing Evaluations
10. Data Collection and Analysis Methods
11. Skills for Communicating in Evaluation Projects
12. Tools for Improvement and Evaluation
Appendix A: Glossary of Terms
Appendix B: Recommended Reading (on the CD-ROM)
Index
Thanks to Rittenhouse for their sponsorship of the MLA Website!
Thanks to Mosby's Nursing Index for their sponsorship of the MLA Website!
Thanks to American Psychiatric Publishing for their sponsorship of the MLA Website!