Level: Beginning
Prerequisite: None
Cost: $210 (nonmember, $260)
Attendance Maximum: 30

Instructor(s): Brenda Pfannenstiel, AHIP, coordinator, Kreamer Family Resource Center, Children's Mercy Hospitals and Clinics, Kansas City, MO

Offered: Wednesday, May 24, 1:00 p.m.–5:00 p.m.

This course will encourage participants to approach managing consumer health libraries in light of the needs of their customer base and in the context of their libraries' environments. Participants will consider how they can identify and characterize their customer base and how that customer base will shape their efforts in collection development, reference service, circulation policies, and marketing. By considering their libraries' position in relation to the larger institution (if any), other libraries in a specialty or geographic area, and surrounding health and information providers, opportunities for alliances and cooperation become apparent. Participants will explore how their individual circumstances will shape their libraries' management to provide the best possible service.