Level: Beginning+
Prerequisite: None
Cost: $210 (nonmember, $260)
Attendance Maximum: 50

Instructor(s): Michele Spatz, director, Mid-Columbia Medical Center, Planetree Health Resource Center, The Dalles, OR

Offered: Saturday, May 20, 8:00 a.m.–Noon

Focus on the communication dynamics of providing health information to consumers. Interactive exercises and discussion will teach you to handle problem patrons and respond to ethical dilemmas in the health information setting. Self-care is accented as an important component for the consumer health information provider.