Level: Beginning
Prerequisite: None
Cost: $235 (nonmember, $285)
Attendance Maximum: None

Instructor(s): Sandra De Groote, AHIP, assistant information services, Library of the Health Sciences, University of Illinois-Chicago, and Scott Collard, assistant reference librarian, Humanities and Social Sciences Reference Center, New York University, New York, NY

Offered: Sunday, May 15, 8:00 a.m.-3:00 p.m.

Discover planning, implementing, and training for virtual reference service, and develop detailed planning, action, and training materials built especially for your institution. Investigate virtual reference (VR) service options and VR software; examine planning, communication, and action materials; and produce an implementation and training schedule for your personnel needs.

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