Attendance Maximum: None
Instructor(s): Pat Wagner, co-owner,
Pattern Research, Inc., Denver, CO
Saturday, May 14, 8:00 a.m.-3:00 p.m.
Learn to improve your influence in workplace
relationships. Discover how to overcome barriers to success with
staff, colleagues, decision makers, and your library's customers.
Topics include how to fulfill management and professional duties,
ethically influence behavior, sell change, share knowledge, create
collaborative systems, and break through self-created glass walls